Privacy Policy

This Privacy Policy explains how Terezia Balusikova, trading as Happy Pet Solutions, collects, uses, stores, and protects your data in accordance with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

Happy Pet Solutions - Dr Terezia Balusikova
25 West Street, Ringwood, BH24 1DY
📧 happypetsolutions123@gmail.com
📞 +44 7403 451577

What Information We Collect

  • Full name

  • Postal address

  • Email address

  • Telephone number

  • Pet details (name, DOB, medical and behavioural history)

  • Household information (names, children’s ages, family structure)

  • Disability or health-related information (if disclosed voluntarily)

  • Session notes, assessments, behaviour plans, reports

  • Communication records (emails, texts, etc.)

  • IP address, browser, and device data via website analytics

  • Payment records (note: card/bank details are not stored)

  • Images, video, or voice recordings (if shared by you)

How We Collect Data

  • Via online forms (Jotform, Squarespace), emails, or direct messages

  • During behaviour consultations and training sessions

  • Through online scheduling platforms (Calendly)

  • Automatically via website analytics (Squarespace, Google Analytics)

Lawful Basis for Processing

We collect and process your data under the following legal bases:

  • Contract – to provide services you request

  • Consent – for optional marketing or referrals

  • Legal obligation – for tax or safeguarding purposes

  • Legitimate interest – to improve services, resolve disputes, and ensure safety

Why We Collect Your Data

  • Deliver behavioural support or training services

  • Communicate effectively with you

  • Refer your case to other professionals (with consent)

  • Maintain professional records and comply with HMRC

  • Monitor service quality and website performance

  • Fulfil safeguarding or legal responsibilities

Working with Children or Vulnerable Persons

Where children or vulnerable individuals are present in the household, any data collected will be processed with extra care and stored securely in line with safeguarding obligations. Safeguarding concerns may be escalated where legally required.

Sharing Your Data

We will never sell or rent your data. Data may be shared only in these cases:

  • With your pet’s veterinary practice (primary and referral)

  • With the trainer, physiotherapist or any other veterinary professional if relevant and with your consent

  • With third-party providers like Squarespace, Calendly, Jotform and Google Fonts

  • When legally required (e.g., tax reporting, safeguarding, court order)

How We Store & Protect Data

Your data is stored:

  • On password-protected devices

  • In encrypted cloud services (e.g., Google Drive)

  • Within secure third-party platforms (Squarespace, Calendly, Jotform)

We take reasonable precautions to protect data from loss, theft, or unauthorised access.

Data Retention

  • Client records are kept for up to 12 months after services end

  • Financial records are kept for 6 years, as required by HMRC

  • Emails and reports are reviewed periodically and deleted if no longer required

Your Rights Under GDPR

  • Access your data

  • Correct or delete inaccurate data

  • Restrict or object to data use

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Contact Details:

Wycliffe House, Water Lane, Wilmslow, SK9 5AF
📞 0303 123 1113
🌐 www.ico.org.uk

Website Use & Cookies

This website is hosted by Squarespace. It uses:

  • Functional cookies – required for secure operation

  • Analytics cookies – only used with your consent

You can manage cookies in your browser settings. Analytics may be shared with Squarespace and Google Analytics.

Downloads & External Content

We may share PDFs, videos, or external links. These are used at your own risk. Please ensure your device uses antivirus protection.

Use of Artificial Intelligence

At Happy Pet Solutions, we may use artificial intelligence (AI) tools to support our work—for example in drafting written materials, streamlining administration, or generating ideas.

  • Human oversight: All AI-assisted content is reviewed and approved by us before use.

  • Data protection: We never share sensitive client information with public AI systems and follow GDPR at all times.

  • Limitations: AI may occasionally produce errors; final responsibility for accuracy and suitability always rests with us.

  • Your choice: If you prefer your case not to involve AI support, please let us know, and we will accommodate this.

Changes to This Policy

This policy may be updated periodically. All changes take effect immediately upon posting. Please check this page regularly.

Last update: 1st of September

For any data-related concerns, please contact Dr Terezia Balusikova: happypetsolutions123@gmail.com